News

What is a ‘full charge cycle’?

We would encourage participants to plug in their Nissan EV whenever the vehicle is at home, even if a charge isn’t required. A full charge cycle is plugging in an EV and leaving it connected to the V2G charger during the hours of 18:00 through to 05:00 the next day*. If the EV is disconnected […]

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To be eligible for the reward, what if the minimum of 15 full charging cycles is not met per month?

A participant will only receive the reward if they complete the full 15 charging cycles in a month, so unfortunately they would not get their monthly reward for the month if this was not completed. To remain on the trial a minimum of 10 full charging cycles must be completed per month to adhere to […]

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Do I need Wi-Fi to be able to participate in the trial?

Yes, the V2G project charger will connect to your internet through WiFi or via a hardwired Ethernet cable. CrowdCharge will only have access to the project hardware to record data and trial the hardware. At no point will CrowdCharge be able to view or connect to any other smart device in the home.

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Do I have to use the CrowdCharge platform?

The CrowdCharge mobile platform will be connected and checked by the installer when your V2G charger is installed as part of the process. This app will enable you as a participant to manage your charging preferences. The CrowdCharge platform application must be used to manage all your charging preferences from the initial install of your […]

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After the trial ends, will I still have access to the CrowdCharge app to control my settings or will I need to do this elsewhere?

Yes, access will be available via a subscription service after the trial. The subscription service details are still to be confirmed, but will likely be £3-4 per user, paid monthly.

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Who owns the charger?

CrowdCharge will own the charger for the full duration of the project so it can be recovered if necessary if the participant is not meeting the participation parameters. As CrowdCharge owns the charger for the duration of the trial, we have the right to remove it at our discretion. If you decide to keep the […]

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I already have a charger installed. What will happen to my current charger?

Will this get disconnected and will there be a cost for this, or will it be part of the installation with the new one? Yes, it will be disconnected by project installers on your project charger installation day. This will be at no cost to customer. Am I permitted to still use my current charger? […]

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What rewards can I earn as part of the trial?

On top of receiving a free V2G charger worth £5,500 to use for the duration of the trial, there is also a minimum reward of up to the monetary value of £120 available for completion of all trial participation parameters over the one year trial period from June 2021 and ending in June 2022. This […]

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Reward terms & conditions

The full details of the ‘reward’ are to be confirmed during summer 2020. Each eligible participant will receive the minimum reward to the monetary value of £10 per month for the duration of the one year trial. The total reward will be confirmed with our energy supplier partner, but, 12 monthly payments will be made […]

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When will I receive my rewards?

This will be confirmed in summer 2020 once the 3-5 energy partners are onboard and the reward proposition is finalised. It is likely to be on a rolling monthly basis, this is assuming you have met the minimum participant parameters. Participants will receive their final reward in June 2022.

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Collaboration Partners

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