News

What is the duration of the project?

The project started in January 2020 and will conclude in July 2022, with a one year customer trial period starting in March 2021 until March 2022. Recruitment starts June 2020, and charger installations will start from Autumn 2020. These timelines are subject to COVID-19 updates and government guidelines.

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Is the project free to join?

Installation The project will pay for the installation of the V2G charger (this usually costs up to £1,000) assuming your property falls into the standard installation criteria.  This includes: 20-metre cable run from distribution board or meter tails to ChargePoint location Mounting of charger to a fixed structure, such as brick or external wall If […]

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What chargers are being used for the trial?

CrowdCharge is currently testing a range of charger makes and models. We expect to be able to confirm shortly which V2G chargers we will be offering to participants.

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When do installations start?

Installations are due to start from Autumn 2020. This will be subject to COVID-19 updates and government guidelines.

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Will I have to pay for the installation?

The project will cover the cost of a standard ChargePoint installation (installation spec to be confirmed). However, if it is a very complex install, the installer will provide a no-obligation quote for the additional work to be paid for by the participant or advise that we cannot install at the property. Either way, we will […]

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Can I keep the V2G charger after the trial is finished?

At the end of the trial, you can choose between the following two options: You can keep the charger and have the ownership of it transferred to you. This will cost a one-off fee of £250. The charger costs £5,500 RRP so this represents a huge saving. Providing V2G services may also be worth up […]

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When the trial is over, I would like to keep the V2G charger, but want it to charge my house, and vice versa. Can this be guaranteed?

We don’t know what is going to be available on the market at the end of the trial so cannot guarantee this is feasible. This is an innovation trial. If the participant is not satisfied by what is available at the end of the trial and does not wish to keep their assigned project hardware, […]

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I have a fault with my V2G charger, what do I do?

If your project hardware suffers a fault you can report this directly to your original installer who will record, diagnose, and resolve your fault in coordination with CrowdCharge and the hardware manufacturer if required. We will work hard to ensure the equipment remains operational throughout – however some of the equipment is new and leading […]

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What are the participation parameters for the trial?

The following Project Participant Parameters detail your minimum requirements that you must uphold for the duration of the trial to remain a Project Participant. We would encourage participants to plug in their Nissan EV whenever the vehicle is at home, even if a charge isn’t required. These participation parameters include, but are not limited to: […]

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What is a ‘full charge cycle’?

We would encourage participants to plug in their Nissan EV whenever the vehicle is at home, even if a charge isn’t required. A full charge cycle is plugging in an EV and leaving it connected to the V2G charger during the hours of 18:00 through to 05:00 the next day*. If the EV is disconnected […]

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