Why is my car starting to charge as soon as I plug it in, and not stopping after 10 seconds?
There could be several reasons for this:
- You may be in “Charge Now” mode on the CrowdCharge App. If you press the ‘Charge now’ and then the ‘save’ button below, you will remain in this mode for the next 24 hours. You can check what setting is saved by opening the CrowdCharge app and logging in. To revert your charging mode to CrowdCharge smart scheduling, click on the “Optimise” button and then “Save” button below when you plug in to avoid your car charging during peak hours.
- Your charger may have lost communications with the CrowdCharge Controller which will result in CrowdCharge not being able to send charging demands to your charger. Please try and “Restart” the charger using the Wallbox smartphone app (Navigate to Configuration > Advanced Options > Restart). Then once completed, please use the Online Project Support Form to notify CrowdCharge and we can check if your charger is back online.
If you have checked the above reasons, and your EV is still unexpectedly charging immediately upon plugging in, please contact CrowdCharge.