Why has my car not charged as expected?
This could be for several reasons:
- Go into the Wallbox App and check whether your charger is locked. This is the middle button under the amp dial. If you charger is locked, CrowdCharge cannot recognise that you are plugged in and therefore schedule your charge. You can disable the “autolock” feature which should prevent you having to check whether the charger is locked or not. Please ensure the setting is ‘unlocked’ at all times.
- You may be at your maximum State of Charge – specified to CrowdCharge in your charging parameters.
- Your charger may have lost communications with the CrowdCharge Controller which will result in CrowdCharge not being able to send charging demands to your charger. Please try and “Restart” the charger using the Wallbox App (Configuration > Advanced Options > Restart). Please use the Online Project Support Form to notify CrowdCharge and we can check if your charger is back online.
- You may also still have a schedule set in the Wallbox App. Please go onto the charger screen, and if you have a schedule it will show below your charging sessions summary. Click on the 3 dots to the right and delete schedule.
If you have checked the above reasons, and your vehicle does not charge as expected on your next plug in, please contact CrowdCharge.