Why can I not ‘Charge now’ or ‘Pause’ charging in the CrowdCharge app?

It is highly likely that your charger is Offline. Please try and “Restart” the charger using the Wallbox smartphone app (Navigate to Configuration > Advanced Options > Restart).

Once this has been completed, please use the Online Project Support Form to notify CrowdCharge and we can check if your charger is back online. 

Please note

This was an innovation trial, with super new kit, so we were looking for participants to work with us on trialling and imitating the future electrification of our homes and impact on the local electricity network. There may have been some bumps in the road, but that’s why we do these trials.
These FAQs are subject to change at any point. As project lead, CrowdCharge is able to amend, retract and update any aspects of the customer trial at any point.
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Collaboration Partners

Electric Nation Vehicle to Grid is the customer-facing brand of Electric Nation PoweredUp, a Western Power Distribution (WPD) and Network Innovation Allowance funded project. WPD’s collaboration partner in the project is CrowdCharge.

CrowdCharge, Harleyford Marina, Henley Road, Marlow, Buckinghamshire SL7 2DX

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