If I have an energy bill issue, do I come to CrowdCharge or the project supplier?

We would like you to come to us with any issues you are experiencing across the trial. Whether it be a charger fault, or an energy bill issue, coming to us first will ensure your issue is sorted int a timely and effective manner. We will send over any relevant information to your energy supplier and they may contact you directly, or the information will come back through CrowdCharge.

Please note

This was an innovation trial, with super new kit, so we were looking for participants to work with us on trialling and imitating the future electrification of our homes and impact on the local electricity network. There may have been some bumps in the road, but that’s why we do these trials.
These FAQs are subject to change at any point. As project lead, CrowdCharge is able to amend, retract and update any aspects of the customer trial at any point.
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Collaboration Partners

Electric Nation Vehicle to Grid is the customer-facing brand of Electric Nation PoweredUp, a Western Power Distribution (WPD) and Network Innovation Allowance funded project. WPD’s collaboration partner in the project is CrowdCharge.

CrowdCharge, Harleyford Marina, Henley Road, Marlow, Buckinghamshire SL7 2DX

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