How do I log a fault or feedback during the trial?

You can log a fault, complaint or feedback at any time throughout the trial via our Project Support Form.

Note: CrowdCharge would prefer you use this Project Support Form rather than email/call us as this is the most effective way for us to log your fault and deal with it in the most efficient way.

Please note

This was an innovation trial, with super new kit, so we were looking for participants to work with us on trialling and imitating the future electrification of our homes and impact on the local electricity network. There may have been some bumps in the road, but that’s why we do these trials.
These FAQs are subject to change at any point. As project lead, CrowdCharge is able to amend, retract and update any aspects of the customer trial at any point.
All FAQs

Collaboration Partners

Electric Nation Vehicle to Grid is the customer-facing brand of Electric Nation PoweredUp, a Western Power Distribution (WPD) and Network Innovation Allowance funded project. WPD’s collaboration partner in the project is CrowdCharge.

CrowdCharge, Harleyford Marina, Henley Road, Marlow, Buckinghamshire SL7 2DX

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